Betting Rules

Ritzo Casino provides online betting and gaming services subject to applicable Australian laws, our account terms and the rules shown for each product. These rules are intended to give players a clear understanding of the main conditions that apply when using the site. They do not replace the detailed terms that may apply to a particular game, sporting event, competition, promotion or payment method.

You must be legally permitted to use online gambling services in the place where you are located. You are responsible for checking the laws that apply to you before opening an account or placing a bet. Access to the site may not be available in every location, and we may restrict or refuse access where required by law, our systems or our internal procedures.

A player may only hold and use an account for their own personal purposes. You must provide information that is accurate, complete and current, and you must update it when circumstances change. We may ask for information or documents to verify identity, age, location, payment ownership or other account details. An account must not be used by another person, and login details should be kept confidential.

• You must meet the applicable minimum age requirement before using the service.
• You must not place bets on behalf of another person or allow another person to access your account.
• You must not use the service for unlawful activity, fraud, money laundering or any other prohibited purpose.
• You must follow the rules displayed for the relevant betting product, game or market.
• You should check your bet details carefully before confirming a wager.

We may suspend, restrict or close an account where there is a suspected breach of these rules, the account terms or applicable law. We may also take action where account activity creates a security, integrity, payment or responsible gambling concern. Any review will be handled in accordance with the relevant terms and applicable requirements.

The rules for a bet depend on the market or product selected. Information shown on the site may include the event name, participants, competition, scheduled start time, market definition, available outcomes and settlement method. You should read this information before placing a bet, particularly where similar markets or multiple events are available.

Where a market has special conditions, those conditions may explain how a result is determined, what happens if an event is postponed or abandoned, and whether a particular participant must take part for the bet to stand. If no special condition is shown, the general rules for the relevant product will apply. In the event of an inconsistency, the specific market rule will generally take priority over a general description.

Bets are settled using the official result or outcome determined by the relevant source for that event or product. The relevant source may vary according to the type of market. Settlement may take place after an event has finished or after the information needed to determine the result has been confirmed. A result may be amended if an official correction is issued or if an error in settlement is identified.

• A winning bet is settled according to the accepted odds, price or rules shown for that bet.
• A losing bet is settled in accordance with the result and market conditions.
• A void or cancelled bet is generally returned in accordance with the applicable product rules.
• A postponed, abandoned or interrupted event may be subject to specific market conditions.
• Multiple or combination bets may be affected when one or more selections are void, cancelled or otherwise unable to be settled.
• The result available at the time of settlement may be changed where an authorised correction or review applies.

We do not guarantee that every market will remain available until an event starts or that every displayed price will remain unchanged. Markets may be suspended, removed or amended for operational, integrity, safety, technical or other legitimate reasons. A market may also be suspended while an important event or result is being reviewed.

Where a clear or material error affects the odds, price, selection, market description, event information or settlement, we may correct the error or treat the affected bet in accordance with the applicable rules. This can include voiding a bet, recalculating a return using the correct information or taking another reasonable step permitted by the account terms. We will not knowingly rely on an obvious error where the applicable terms require a correction.

Casino and game outcomes

Casino and other games are governed by the rules displayed with the relevant game. Those rules may explain the available wager types, game stages, winning combinations, features, round outcomes and any conditions for a result to count. You should read the game information before starting a round or placing a wager.

A game round is generally treated as completed when the system has accepted the wager and recorded the outcome. If a connection is interrupted, check your balance and game history before attempting to play the same round again. The system record may be reviewed where the outcome or transaction is disputed. Game outcomes must not be manipulated, and attempts to exploit a fault or irregularity may result in account action.

Deposits, withdrawals and verification

Payments are subject to the available payment methods, the payment provider's conditions and our account terms. You must use a payment method that you are authorised to use. We may require verification before allowing certain account activities, including withdrawals, particularly where this is needed to confirm identity, payment ownership, account security or compliance with applicable requirements.

A balance, bet or return may be placed on hold while an account, payment, transaction or result is reviewed. This does not mean that a review has reached a final outcome. We may correct a balance where a payment is reversed, a transaction is duplicated, a technical error has occurred or a bet has been incorrectly settled.

Prohibited activity and disputes

You must not interfere with the operation of the site, use automated tools without permission, attempt to gain unauthorised access, exploit a technical fault, submit false information or engage in conduct that may affect the integrity of betting or gaming. We may investigate suspicious or unusual activity and may take appropriate action under the account terms.

If you believe that a bet, game round, transaction or account balance has been recorded incorrectly, review the relevant history and raise the issue through the available support or complaints process. Include the information needed to identify the transaction, such as the date, product, bet reference or other record shown in your account. We may rely on system logs, transaction records, game records, official results and other relevant information when reviewing a dispute.

Updates and responsible gambling

If these rules are updated, the latest version published on the site will apply to future activity from the stated effective date. Rules that applied when an earlier bet was accepted may continue to govern that bet unless a correction, legal requirement or specific product rule provides otherwise. Please check this page and the relevant product information before placing a new wager.

Gambling should be an entertainment activity, not a way to make money or recover losses. Set a budget before you play, never gamble with money needed for essential expenses, and take a break if gambling stops being enjoyable. If you are concerned about your gambling, use the responsible gambling tools and information available on the site and consider seeking independent support in Australia.

• Only gamble with money you can afford to lose.
• Set personal time and spending limits before you begin.
• Do not chase losses or increase stakes to recover previous results.
• Take regular breaks and avoid gambling when upset, tired or under the influence of alcohol.
• Use available account restrictions or self-exclusion options if you need help controlling your play.
• Seek independent assistance if gambling is affecting your finances, relationships, work or wellbeing.