Privacy Policy

To provide an online casino service, Ritzo Casino may handle information that identifies you, relates to your account or is generated when you use the website. The information collected depends on the services you use, the checks that apply to your account and the choices you make when using the site.

The types of information that may be handled include:

• Account details, such as your name, date of birth, username, password, contact details and information used to manage your player account.
• Verification information, including documents or details used to confirm identity, age, residence, account ownership and eligibility to use the service.
• Payment and transaction records, such as deposits, withdrawals, wagers, winnings, payment method details, transaction references and related account activity. Payment information may be processed through payment providers and may not always be stored directly by the casino website.
• Device and technical information, including IP address, browser type, operating system, device identifiers, approximate location, language, time zone, login information and details about how you interact with the website.
• Cookie and similar technology information, including pages visited, preferences, session details and information used to remember settings or understand website performance.
• Communications and support information, including messages, requests, feedback, complaints and records of interactions with customer support.
• Responsible gambling and account management information where it is relevant to applying player protections, account restrictions, safer gambling tools or other service controls.

Please provide accurate and current information when you create or maintain an account. If information is incomplete or cannot be verified, access to some services may be delayed, restricted or unavailable. You should not provide personal information about another person unless you are authorised to do so.

Personal information may be shared with carefully selected service providers when this is needed to operate the website or complete a relevant purpose. These providers may support payment processing, identity and verification checks, fraud prevention, technology hosting, website security, customer support, communications, analytics and professional services. Providers should receive only information relevant to the service they perform and are expected to handle it securely.

Information may also be disclosed where necessary to protect players, the website or other people; investigate suspected fraud, misuse or unlawful activity; respond to a valid legal request; enforce website terms; or meet applicable legal and compliance obligations. If a business or service is reorganised, transferred or reviewed, information may be handled as part of that process, subject to appropriate safeguards.

Keeping information secure

Reasonable administrative, technical and organisational safeguards are used to help protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Examples may include access controls, account security measures, secure connections, monitoring and staff or provider procedures. No website, online account or electronic transmission can be guaranteed to be completely secure, so you should use a strong password, keep login details confidential and contact support promptly if you believe your account has been accessed without permission.

How long information is kept

Information is retained for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, dispute handling, security and business records. Some records must be kept for a period required by law even after an account is closed or a deletion request is made. When retention is no longer required, information will be deleted, anonymised or securely destroyed in line with applicable procedures.

Service providers may process or store information in Australia or another country where they operate. Where information is handled across borders, appropriate steps are taken to support secure processing and protect it in accordance with applicable privacy requirements.

You may contact us about the personal information associated with your account. To exercise a privacy right or ask a question about how your information is handled, email support@ritzocasino.wtf. Please describe your request clearly and provide enough information for us to understand which account or records are involved.

You can use this contact route to request:

• Access to personal information held about you, subject to applicable verification and legal requirements.
• Correction of information that is inaccurate, incomplete or out of date.
• Deletion of your personal information where there is no continuing legal, security, contractual or operational reason to keep it.
• Withdrawal of consent to marketing communications or other processing that relies on your consent.
• Information about the types of personal data handled, the purposes of use and relevant categories of service providers.

For account security, we may need to verify your identity before completing a request. We may also need to ask for clarification if a request is broad or relates to several accounts or records. Requests will be considered within a reasonable timeframe and handled in accordance with applicable privacy requirements.

A deletion request may not remove every record immediately. Information may need to be retained for legal, security, fraud prevention, transaction, dispute or responsible gambling purposes. Where deletion is not possible, the information will be retained only as needed and protected from unnecessary use.

Marketing preferences

You can withdraw consent to marketing by contacting support@ritzocasino.wtf or by using an unsubscribe option included in a marketing message, where available. Stopping marketing will not normally stop important service communications about your account, security, transactions, policy changes or other necessary operational matters.

Changes to this policy

This Privacy Policy may be updated when services, technology, privacy practices or applicable requirements change. The updated version will be made available on the website with a revised date or other notice where appropriate. You should review the policy from time to time so you understand how information may be handled. Continued use of the website after an update may be subject to the revised policy.